Mid Pacific Communications : VoIP : Hosted VoIP

Hosted VoIP

MPC provides PBX, Small Office and

Call Center Solutions.

Hosted VoIP Services
Hosted VoIP PBX Hassle-Free Hosted VoIP Your phone system should help your business operate more efficiently, not create problems that distract you from your primary objectives. An MPC hosted VoIP PBX system is guaranteed to stop the headaches and unnecessary expense while providing new features that enable your organization to communicate more efficiently. With “plug-and-play” VoIP phones and a dedicated symmetric business Internet connection from MPC, your business can be up and running with reliable VoIP phone service within minutes. Staying Ahead of the Curve Hosted VoIP PBX technology has advanced considerably in recent years, and we take pride in continually improving our service. We frequently update the features available for your hosted VoIP PBX system, so you and your employees automatically have access to cutting edge communications technology without the hassle and expense of managing upgrades. Built-In Disaster Recovery As a managed service, MPC's hosted PBX means never having to worry about damaged hardware or natural disasters bringing down your phone system. Our fully-redundant hosted VoIP platform, operating over our fully redundant Internet service, keeps your phones in operation no matter what the conditions are like in your area. Even if your office is damaged or inaccessible, your WebLINK Internet Control Panel allows you online access to instantly reroute your calls to available emergency phones or cell phones. Small Office VoIP Solutions MPC's hosted PBX makes a terrific hosted VoIP solution for any small office setting. Get all the features and appearance of an enterprise PBX without the hefty price tag. Project a Professional Image Incoming calls can ring to any set of telephones, or they can be immediately answered by your personal auto attendant. The auto attendant’s professional-sounding message directs callers throughout your phone tree and connects them to your people using sophisticated call distribution. Enterprise Efficiency, Not Price MPC provides more than just another digital phone service; we provide an enterprise-quality office phone system scaled to meet your small business needs. You get everything that a larger system has to offer… except for the high price tag. MPC's VoIP service is 100% scalable, meaning you have unlimited flexibility to grow your phone system as your business needs change. Add or remove phones at any time without concern about the limits of hardware in your wiring closet or hidden fees from your telephone company. Call Center VoIP Solutions Advanced Call Distribution MPC's hosted PBX provides a call center solution that makes sure all of your calls are properly routed, answered in the least hold time possible, and not lost to voicemail. Your caller’s experience is completely customizable, starting with an auto attendant recording that directs them through your phone tree. Once a caller has selected a PBX extension, your ACD system forwards calls to any number of phones using your choice of sophisticated call distribution. Agents can be located in different time zones to provide extended hours of coverage, and all agents operate as if they are located in one building. Choose whether you want queue position announced to your callers and monitor the queue sizes of your hosted PBX live from the web. Any voicemail messages, even hang-ups, are automatically delivered to any number of email addresses as an audio attachment. Messages can even be transcribed and delivered as text messages to a mobile phone. Easy to Manage & Monitor To make your call center run smoother, you need to know how calls are being handled and what is happening at any given time. An MPC call center solution features the WebLINK Internet Control Panel – your gateway to the information you need. Whether managing a single call center or several remote offices and telecommuters, WebLINK allows you to generate real time call reports, view the current phone status of your call center employees, and record or monitor live calls for training purposes or dispute resolution. Lower Your Phone Bills MPC offers unlimited local and long distance calling within the US and Canada as part our standard service. If your call center places calls terminating outside the US or Canada, our international VoIP rates can drop your phone bills to a fraction of what you’re spending now.

Hosted VoIP Services

Hosted VoIP PBX

Hassle-Free Hosted VoIP

Your phone system should help your business operate more efficiently, not create problems that distract you from your primary objectives. An MPC hosted VoIP PBX system is guaranteed to stop the headaches and unnecessary expense while providing new features that enable your organization to communicate more efficiently. With “plug-and-play” VoIP phones and a dedicated symmetric business Internet connection from MPC, your business can be up and running with reliable VoIP phone service within minutes.

Staying Ahead of the Curve

Hosted VoIP PBX technology has advanced considerably in recent years, and we take pride in continually improving our service. We frequently update the features available for your hosted VoIP PBX system, so you and your employees automatically have access to cutting edge communications technology without the hassle and expense of managing upgrades.

Built-In Disaster Recovery

As a managed service, MPC's hosted PBX means never having to worry about damaged hardware or natural disasters bringing down your phone system. Our fully-redundant hosted VoIP platform, operating over our fully redundant Internet service, keeps your phones in operation no matter what the conditions are like in your area. Even if your office is damaged or inaccessible, your WebLINK Internet Control Panel allows you online access to instantly reroute your calls to available emergency phones or cell phones.

Small Office VoIP Solutions

MPC's hosted PBX makes a terrific hosted VoIP solution for any small office setting. Get all the features and appearance of an enterprise PBX without the hefty price tag.

Project a Professional Image

Incoming calls can ring to any set of telephones, or they can be immediately answered by your personal auto attendant. The auto attendant’s professional-sounding message directs callers throughout your phone tree and connects them to your people using sophisticated call distribution.

Enterprise Efficiency, Not Price

MPC provides more than just another digital phone service; we provide an enterprise-quality office phone system scaled to meet your small business needs. You get everything that a larger system has to offer… except for the high price tag. MPC's VoIP service is 100% scalable, meaning you have unlimited flexibility to grow your phone system as your business needs change. Add or remove phones at any time without concern about the limits of hardware in your wiring closet or hidden fees from your telephone company.

Call Center VoIP Solutions

Advanced Call Distribution

MPC's hosted PBX provides a call center solution that makes sure all of your calls are properly routed, answered in the least hold time possible, and not lost to voicemail. Your caller’s experience is completely customizable, starting with an auto attendant recording that directs them through your phone tree. Once a caller has selected a PBX extension, your ACD system forwards calls to any number of phones using your choice of sophisticated call distribution. Agents can be located in different time zones to provide extended hours of coverage, and all agents operate as if they are located in one building. Choose whether you want queue position announced to your callers and monitor the queue sizes of your hosted PBX live from the web. Any voicemail messages, even hang-ups, are automatically delivered to any number of email addresses as an audio attachment. Messages can even be transcribed and delivered as text messages to a mobile phone.

Easy to Manage & Monitor

To make your call center run smoother, you need to know how calls are being handled and what is happening at any given time. An MPC call center solution features the WebLINK Internet Control Panel – your gateway to the information you need. Whether managing a single call center or several remote offices and telecommuters, WebLINK allows you to generate real time call reports, view the current phone status of your call center employees, and record or monitor live calls for training purposes or dispute resolution.

Lower Your Phone Bills

MPC offers unlimited local and long distance calling within the US and Canada as part our standard service. If your call center places calls terminating outside the US or Canada, our international VoIP rates can drop your phone bills to a fraction of what you’re spending now.

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