VoIP Features

STANDARD:

Call Queue

Call queue is a feature which allows you to effectively manage inbound calls. In the event that all are representatives on a call, your callers will hear customizable hold music or special event or product offering while they await the next available representative instead of being directed to voicemail. You can also adjust settings for your call queue size and call queue time and may decide whether callers are told their queue position.

Auto Attendant

An auto attendant is a pre-recorded professional greeting that welcomes your callers and directs them to the appropriate extension. Your auto attendant greeting is fully customizable. You may make new recordings at any time over the phone, or upload a new greeting through your WebLINK Internet Control Panel.

With MPC's VoIP service you have the ability to alter your greeting based on your needs. Businesses often change their greetings based on business hours or during holiday periods. Dynamic messaging is an excellent way to promote special offers or deliver important messages. All messaging can be managed through the WebLINK Internet Control Panel.

Automatic Call Distribution

Automatic Call Distribution (ACD) is a sought after feature that works to more quickly direct callers to the appropriate person in the organization. When distributing calls, ACD can be configured to consider relevant information such as Most Time Idle and Weighted Call Time. The system even allows for Skills-Based Rotation, making sure that the most qualified representative has the opportunity to take the call. Additional distributions include Round-Robin, a setting that forwards the call until it is answered, and Simultaneous Ringing, which rings multiple lines at once.

24/7 Teleconferencing

No need to schedule conference calls, MPC's Hosted VoIP service makes teleconferencing easy. After receiving your toll free number and a company specific PIN, you’ll be able to organize and run conference calls anytime you like. With a professional feel, MPC's Hosted VoIP teleconferencing service has industry leading call quality and user friendly controls. The conferencing service also allows the conference initiator to equalize volume, enable and disable self-mute, and enable lecture mode (mutes others).

STANDARD:

Automatic Call Distribution

Automatic Call Distribution (ACD) is a sought after feature that works to more quickly direct callers to the appropriate person in the organization. When distributing calls, ACD can be configured to consider relevant information such as Most Time Idle and Weighted Call Time. The system even allows for Skills-Based Rotation, making sure that the most qualified representative has the opportunity to take the call. Additional distributions include Round-Robin, a setting that forwards the call until it is answered, and Simultaneous Ringing, which rings multiple lines at once.

Employee Scheduler

STANDARD:

Voice & Fax Messaging

MPC's Hosted VoIP service allows voicemails to be reviewed online through WebLINK, over the phone, or they can even be delivered to an email address via MP3 file. Similarly, faxes can be viewed as a PDF through email or WebLINK and can also be received by a conventional fax machine.

PREMIUM:

TalkText Voicemail Transcription

A life changing feature! TalkText is a powerful tool that automatically transcribes your voicemails to text. Once transcribed, the text is sent in the body of an email with the original voicemail attached. The transcription can also be sent to your mobile phone as a text message, or accessed through WebLINK. Ensuring you always get a high quality transcription, TalkText is powered by voice recognition technology provided by PhoneTag™

TalkText Benefits

* Read your messages in a fraction of the time it takes to listen

* Scan content to get right to urgent messages

* Ideal for mobile professionals

* Voice to text is searchable with common search tools

* Sort, copy, paste, print or forward. No note taking

* Works with BlackBerry®, Treo™, cell phones, laptops and desktop computers

Record Calls

STANDARD:

WebLINK Phone System Administration

The WebLINK Internet Control panel allows a user to manage their MPC's Hosted VoIP service settings. As a web-based interface, WebLINK can be accessed from anywhere that the Internet is available. With WebLINK, you can make the following changes to your hosted PBX:

* Change call forwarding times and phone numbers.

* Create or modify call queues and ACD settings.

* Add new users and activate VoIP phones.

* Review, save, and trash voice and fax messages.

* Generate real-time visual call reports.

* Upload new greetings and hold music.

* Update account and billing information.

The CounterPath X-Lite

The X-Lite is a free application downloadable to your computer. This program appears as a phone dialing console complete with graphical display and can be used with microphone and speakers to place and receive calls in place of your Polycom VoIP phone. Users also have the option of video conferencing by using a webcam. With the X-Lite software, users can take advantage of the software’s basic features such as 3-way calling, do not disturb, speed dial, contact management, and call history.